Conditions of Use of the InovaGen Services and Products
The service provider of DNA testing, cytology, molecular pathology human diagnostic analyses and products for research and diagnostic laboratories (hereinafter: Services) is InovaGen Molecular Pathology and Cytology Laboratory Ltd., Radnička cesta 20/A, 10 000 Zagreb. The company is registered at the Commercial Court in Zagreb under registration number (MBS) 4554973 and identification number (PIN) 21784342728.
I) Ordering the Service
When ordering the Service by electronic means or by sending the completed form downloaded from the InovaGen Internet site, the client of the DNA testing (signer of the DNA Testing Order Form, hereinafter: Client) will receive an electronic confirmation of receipt of the order no later than the next business day. The confirmation contains a list of ordered Services, the Client’s contact details and payment instructions.
The Kit is sent no later than the next business day.
II) Cancellation of orders
The Client may cancel the ordered Services prior to the arrival of the biological samples used in further DNA testing (hereinafter: Samples) to the laboratory and not later than 14 (fourteen) days after completion of order by providing an explicit statement sent by post (to InovaGen Molecular Pathology and Cytology Laboratory Ltd., Radnička cesta 20/A, 10 000 Zagreb) by fax to 00385 (0)1 618 2290 or by e-mail to email@example.com, specifying the Client’s name, address, phone, fax or e-mail address. InovaGen will then refund to the Client the amount of money paid reduced by EUR 4.50 within 15 working days.
After commencing the DNA testing, the Client may request cessation of the test by providing an explicit statement sent by post (to InovaGen Molecular Pathology and Cytology Laboratory Ltd., Radnička cesta 20/A, 10 000 Zagreb), by fax to 00385 (0)1 618 2290 or by e-mail to firstname.lastname@example.org, specifying the Client’s name, address, phone, fax or e-mail address, however a refund at that time is no longer possible.
InovaGen accepts Samples labelled and excluded in accordance with the instructions for taking samples obtained in the Kit.
On the day of receiving the Sample, employees at InovaGen will decide whether to commence DNA testing or reject the sample. InovaGen will contact the Client via email upon receipt of the Sample. If DNA testing cannot be conducted on the submitted Sample, InovaGen will contact the Client and request a new Sample and delivery thereof. The first repeated sending of the Kit is carried out at no cost to the Client. If the subsequently submitted sample is not usable, each subsequent sending of a Kit is charged according to the current price list.
Conditions for refusal of a Sample are:
a) Improper sampling (wrong biological material, biological material that cannot pass the necessary processing, improperly labelled sample, deviating from the steps in the instructions for taking a sample)
b) Deviating from the required transport conditions (limited time for submitting samples for molecular analysis of pathogens, poor quality of Sample upon receipt at the laboratory which includes severe damage, decomposition and contamination of the Sample)
c) Insufficient biological material
Once the Sample is received, it becomes the ownership of InovaGen and can be used for internal quality control for the purpose of scientific research and the development of new analytical methods. Such samples are not marked by name.
IV) Results of DNA testing
The results of DNA testing by InovaGen are sent within 10 working days of receipt of the sample at the lab. In case of any deviations from this timeline, InovaGen will inform the Client of such matters no later than the last day of the standard period. The results are sent to the Client in electronic form in PDF format and/or by mail.
V) Notice of privacy practices
The results of each conducted test are strictly confidential and are issued only to the Client who has ordered the Service.
Responsibility for taking a Sample is assumed by the Client. This also applies to the quality of the sample taken, i.e. that the sample submitted to the laboratory was properly taken, labelled and sent in a manner that prevents contamination or substitution.
The Client assumes responsibility for the accuracy of all information in the Service Order Form.
If a veterinarian takes the Sample, then the responsibility for taking the Sample and the accuracy of data on the animal is assumed by the veterinarian. This also applies to the quality of the sample taken, i.e. that the sample submitted to the laboratory was properly taken, labelled and sent in a manner that prevents contamination or substitution.
InovaGen assumes no responsibility for any damage that might occur as a result of an incorrectly taken sample or as a result of some other circumstances related to conducted DNA testing.
InovaGen assumes responsibility that each sample submitted by the Client is analysed in accordance with the highest international standards of DNA analysis, and guarantees the correctness and accuracy of the results.
VII) Court of competent jurisdiction
An endeavour will be made to resolve all disagreements or disputes arising between InovaGen and the Client through mutual agreement in a spirit of mutual cooperation and goodwill. If an agreement cannot be reached, the parties agree to the court of competent jurisdiction in Zagreb.